In the first of this two-part RG Life Hacks podcast, Dr Emily Moody speaks with Carolyn Becker and Deb Robins, who bring extensive experience as both advocates and consumers of health services in rural and remote Australia. They share personal stories and challenge rural generalists to adopt a holistic view of their patients, taking time to understand each individual’s unique circumstances. This insightful conversation offers a rare perspective from the other side of the consultation desk — the consumers.