<p>Calabrio recently released a report on the State of the Contact Center, where we surveyed 250 consumers and contact center managers to understand where the contact center sits in their minds and ours.  Listen in as Dave and Shep discuss some of the key insights revealed and some things your contact center can do to close the gap.</p>

Calabrio recently released a report on the State of the Contact Center, where we surveyed 250 consumers and contact center managers to understand where the contact center sits in their minds and ours. Listen in as Dave and Shep discuss some of the key insights revealed and some things your contact center can do to close the gap.

<p>Calabrio recently released a report on the State of the Contact Center, where we surveyed 250 consumers and contact center managers to understand where the contact center sits in their minds and ours.&nbsp; Listen in as Dave and Shep discuss some of the key insights revealed and some things your contact center can do to close the gap.</p>

Part 2- State of the Contact Center 2022 with Shep Hyken

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry.  Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

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Part 2- State of the Contact Center 2022 with Shep Hyken

Part 2- State of the Contact Center 2022 with Shep Hyken