Shelley Johnson is the Director of Critical Care Services at NorthBay Healthcare. The first case of community-spread Coronavirus in the United States -- "patient zero" -- occurred in Vacaville, California, and NorthBay was the first hospital to treat that individual. Shelley's team developed a command center to deal with the surge of patients they would soon treat. In part 2 of this podcast, Shelley will share the strategies she and her team developed to manage workflows and decrease stress for front-line healthcare workers.