What happens right after someone says “yes” to working with me? That moment always feels small, but it’s where trust starts to deepen and patients begin to understand what it means to be cared for in my practice.

In this episode, I’m talking about the post-discovery-call window - the time after that initial “yes” when alignment, clarity, and values really matter. I’ve learned that how we follow up says as much about our care as the medicine we deliver. So I want you to ask yourself: How do you show patients what it feels like to be part of your world? What does your tone, timing, and communication say about who you are as a clinician?

I’ll share how a few intentional touches - like a short video message, a useful resource, or a thoughtfully written email - can transform the onboarding experience. I’ll also talk about how gathering feedback, even anonymously, helps refine your process and keep it true to your values.

To me, onboarding isn’t a transaction. It’s a continuation of care - a chance to connect, reassure, and show up fully as the kind of practitioner you want to be.

Episode Breakdown:

00:00 Turning “Yes” Into Connection

03:33 Drive-Thru Analogy: What Your Follow-Up Says About You

05:08 Why the Post-Call Window Matters

06:22 Behavioral Science and Commitment Bias

07:05 Reflecting Your Practice Values

12:22 Creating Ethical Urgency

14:54 Automate or Personalize? Finding the Right Balance

18:20 The Power of Feedback

25:49 Catalyst Reflection Questions

Links

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