The first 100 feet of your patient’s journey can determine whether they feel safe enough to heal or guarded enough to hold back.

In this episode, I’m wrapping up my four-part miniseries on how to create a trauma-informed and neurodivergent-inclusive onboarding experience. I’ve learned that the way we welcome patients says as much about our care as the medicine we practice. Every detail - the tone of our emails, the questions we ask, the space we create - either builds trust or adds stress. What if every first interaction helped someone exhale and feel seen? What would change in your work if your process reflected safety, autonomy, and genuine connection? I’ll share insights from my Catalyst Studio community and ways to make those first 100 feet of your patient’s journey feel like the start of true healing.

Episode Breakdown:

00:00 True Healing Begins When Patients Say Yes

04:25 Why Trauma and Neurodivergence Matter in Onboarding

07:10 Building Trust in the First 100 Feet of the Patient Journey

09:12 Creating a Trauma-Informed Intake and Welcome Experience

16:13 Using Personal Connection to Ease Anxiety and Build Safety

23:23 Giving Patients Choice and Control in Their Care

28:15 How to Prevent Ghosting and Maintain Long-Term Engagement

Links

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