Flame war time! In one corner, we’ve got your classic anonymous Reddit troll, armed with downvotes and way too much time. In the other corner, an anonymous Twitter tough guy, throwing hashtags like punches. Who will win in this in-person, Nickelodeon-style jello wrestling match to the death?

To state the obvious, we live in a polarized society where working with someone who has strong opinions is basically inevitable. In this Book Club episode, we break down how Supercommunicators navigate this battlefield. They understand the two layers of conflict and can get both sides talking without any jello involved. The secret? A little technique called “Looping” #difficultconversations #polarization