This episode is the fifth of a nine-part series about 'Performance Conversations' based on the pocketbook by Frank Scott-Lennon of HR for Better Workplaces and Sinead Scott-Lennon, Communications and People Specialist.

The team discusses the skill of deep listening to your colleague and how to actively demonstrate that you are listening to them. They also delve into non-directive coaching and how vital this is to remain neutral and patient during a Performance Conversation.