I love how little kids are masters of radical honesty. They’ll look you dead in the eyes and tell you that your Oakley sunglasses make your head look like a marshmallow—completely unfazed by the fact that you are their camp counselor, literally holding their lives in your hands.

Today’s episode dives into a cringe-worthy, not-so-Supercommunicator-level blunder from a legendary company that never quite grew out of its “marshmallow head” phase. We’re looking at you, Netflix! Let’s break down some guidelines for having tough conversations—and how Netflix managed to crawl out of the hole it dug itself into.

#netflix #communications #difficultconversations