“Parts is always unwilling to work with the advisors. Sometimes we just need a break on the price to make the deal happen”

“Those service advisors only know one thing, you have to discount my parts to sell the job. Its weak and someone needs to do something about it!”

Does any of that sound familiar? If you work in a car, truck, or motorcycle dealership you have heard a version of this.

Is this true?

The truth is neither side knows the others struggle. That is a shame and should not be allowed to continue. On this episode we discuss ways to understand to be understood.