In this episode, we talk with Dr. Adrienne Boissy, Chief Medical Officer at Qualtrics, about the delicate balance of personal and professional life in healthcare, the impact of systemic challenges on patient and caregiver experiences, and the transformative power of relationships in healing.

Listen in for tips on how we can bring humanity back to healthcare, one conversation at a time.

Key Takeaways

Intro (00:00)

Balancing professional roles with personal life (02:14)

The importance of authenticity (03:50)

A transformative interview experience for Dr. Boissy (09:53)

Humanizing healthcare for patients and caregivers (13:55)

The limitations of "likely to recommend" measures (18:29)

Connecting patient and employee experiences (24:30)

Learning from other industries to improve healthcare (31:47)

Dr. Boissy’s favorite quote and its personal significance (40:04)

Additional Resources

NEJM Catalyst Article: https://catalyst.nejm.org/doi/abs/10.1056/CAT.23.0251

Communication Training for Physicians: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4907940/

Making a Joy Pie: https://www.qualtrics.com/blog/insights-for-patient-experience-2022/

Dr. Adrienne Boissy’s LinkedIn: https://www.linkedin.com/in/boissyad/

Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/

Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/