Patient Experience Beyond Portals

What are the healthcare providers doing to improve patient care to differentiate themselves in the new, value-based payment era? Are they thinking beyond online portals which offer just administrative convenience? How are they using emerging technologies such as AI and Robotic Process Automation to improve patient experience and healthcare outcomes?

Guest 1: Ben Patel

Title: Chief Information Officer, Sinai Health Systes

Guest 2: Jamie Nelson

Title: Vice President and Chief Information Officer, Hospital for Special Surgery