Head of industry strategy and marketing, health and life sciences at Adobe, Tom Swanson, joins host Bill Krause to discuss research on what consumers say are the challenges to finding, obtaining, and paying for care, and digital strategies that can help providers give their patients exceptional experiences.

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• Follow Tom Swanson, head of industry strategy and marketing, health and life sciences at Adobe
• Follow Bill Krause, former vice president and general manager of digital experience and consumer engagement at Change Healthcare
• analyze.changehealthcare.com/healthcare-consumer-experience-research
• changehealthcare.com/patient-experience
• changehealthcare.com/covid-19