A conversation with Dimitri Rabinovich. Dimitri is a Senior Product Manager for Henry Schein One who focuses on patient relationship management (PRM) and patient demand generation. Before joining Henry Schein One, he was an operations manager and a management consultant for several dental and medical practices in Washington State. With a background in health care and business management, Dimitri brings decades of experience to our conversation on PRM.

In this episode we ask

 - 02:30   What are the trends happening right now that are impacting PRM most?

 - 04:05   How do you look at the need for relationship management when it comes to health care?

 - 05:42   What differentiates an effective PRM solution from a manual communication strategy within a practice?

 - 07:21   What are some of the most common pain points practices have in relation to communication with patients?

 - 09:10   How are you seeing the most successful dental organizations use PRM to drive practice growth and provide better care for patients?

 - 14:33   What would you say to a practice that worries that using a PRM solution would eliminate the personal touch they have with patients?

 - 17:17   What are the best practices that organizations should start using today to better manage their relationships with their existing patients?

Resources

 - Henry Schein One patient communication tools:

This episode is sponsored by Dentrix Enterprise.