In the premier episode of Self-Pay Stream, our hosts Jeff Johnson and Hayden Reece, join Professional Credit’s Lisa Kirk and Stephanie Rhoades, the Director of Revenue at Oregon Medical Group, to discuss the importance of using digital channels for financial engagement and the generational differences that may arise when transitioning to new forms of communication. Stephanie offers a healthcare provider’s take on the value of modernizing the patient billing experience while we examine using digital self-service tools in healthcare can improve financial outcomes.