This episode of VHHA's Patients Come First podcast features an interview with Laura McClelland, PhD, an Associate Professor in the VCU Department of Health Administration. During the conversation, McClelland discusses her latest research paper about the importance of compassionate care culture in health care settings. Send questions, comments, or feedback to [email protected] ([email protected]) or contact us on Twitter (https://twitter.com/VirginiaHHA) or Instagram (https://www.instagram.com/virginiahha/) using the #PatientsComeFirst hashtag.