"The fitness industry is notorious for having terrible retention rates. New leads are the lifeblood of any business," states Patrick Cundiff of Loud Rumor. Having worked with over 2,000 fitness studios in the past 5 years, their agency is well positioned to know what works and what doesn't. This discussion focuses on why it's necessary to consider pivoting part of your business online, retargeting, lead capture, continuing to provide value, why it's important to keep advertising, and more.