Paul Estes, the author of The Gig Mindset and currently the Chief Community Officer at Mural, is a workforce influencer thinking about how to keep the human at the center of the SaaS industry. In this epsiode, MBO Partners speaks with Paul about how workers and organizations are transforming themselves using gig economy strategies, as well as how organizations can harness the power of their own communities of on-demand experts to help create customer-centric solutions.