In this second interview with the British army’s former Head of Training and Development, Paul Kinkaid, we find out how crisis situations can be overcome by adopting the commando mindset: be the first to understand; the first to adapt and respond; and the first to overcome.

Paul has industry-specific knowledge of training within housebuilding and construction companies and through his training consultancy Selfless leadership, he specialises in developing training programs for crisis response.

In this fascinating interview he lifts the veil on some of the key techniques for identifying emerging problems, finding long-term solutions and mobilising a valued, energised and high-performing workforce.