1:36 - Patience comes from empathy 2:51 - Experience as a professional kayaker 6:41 - Life and death situations 9:42 - Taking responsibility, assessing, and not beating yourself up or blaming 12:00 - Translating skills into business coaching 16:40 - Helped restore a business to its prior glory 18:11 - Moving from kayak coaching to business coaching 22:50 - Fueled by coaching 23:31 - Myths of coaching 24:51 - Frameworks and new skills 25:25 - Myth 2: coach has to have done what you're trying to do 26:55 - Looking behind the curtain of stories of success 29:22 - Difference between training and coaching 32:10 - Challenge by choice 33:00 - How to manage fear and failure 35:00 - Going through fear, not around it 37:10 - Avoiding fear gives it strength 39:29 - Imagining the worst-case scenario to decide 40:45 - Distinction between ego and confidence in business 43:16 - Building confidence