Today’s competitive soft workers’ compensation market, characterized by the strong underwriting performance among insurers and the lowering of rates in recent years, is leading to an environment where insurers must find new ways to differentiate themselves from the competition. In this episode partner podcast episode of the Conversations on the Creek partner podcast series, learn how the rise of pay-as-you-go billing is enabling workers' comp insurers to provide more convenient, flexible, and positive customer experiences to businesses.