Discussion: Project Regulator: Consumer Duty  

• What are the key issues for payments firms with how expectations are developing? 
• What is the cost and wider impact associated and how will it affect competition? 
• How are firms fairing with ever-evolving compliance requirements? 

Alison Donnelly, Project Regulator Lead, The Payments Association
Nilixa Devlukia, Independent Regulatory Consultant, Payments Solved 

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