Phil Bowen, co-author of Payback with a Purpose and director of the Centre for Justice Innovation in the U.K., discusses what good "community payback" ("community service" in the U.S.) should look like, comparing the experience in the U.K. with New York City. The debate about what community payback ought to be comes at a crucial time for probation services in England and Wales, where the Government is committed to encouraging non-state organizations to provide community payback.