Marci Gagnon, Vice President of Strategic Alliances, and Jon Gilbert, Director of Ecommerce and Partner Development for Qualpay,  joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss: what companies should look for on their merchant statements in terms of hidden fees; why customer service is so important in the payment processing space; what upgrading your payment technology entails; the red flags that your current technology is out of date; payment hot topics for the upcoming winter heating season; what companies can do to help with chargebacks; how commodity prices impact fuel marketers; and much more!

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