In this episode, we head to The Peabody Hotel in Memphis, an iconic Tennessee landmark, to explore what it takes to build and sustain a world-class hospitality workforce. We’re joined by Doug Browne, President of Peabody Hotels & Resorts, and Karen Thompson, Director of Human Resources, as they share how the Peabody invests in its people, creates pathways for career growth, and maintains excellence in customer service. The conversation highlights workforce development in hospitality, leadership, and the culture that helps the Peabody remain a premier destination while preparing employees for long-term careers in the industry.