In this new episode of the Futurum Tech Webcast, Interview Series, I'm joined once again by Don Schuerman, the CTO of Pegasystems.

As a preview of Pega's upcoming Pegaworld iNspire 2021 event, which is being held this coming Tuesday, May 4th from 9am to 11:30am EDT, I wanted to corral Don and talk a little bit about what's going on in the industry, what's new and exciting at Pega, and what kinds of problems they are solving for their customers.

For starters, Don and I talked about low code and its proliferation within the industry as a whole. As someone who's covered both the automation industry and Pega for a number of years, I first heard about low code functionality from the team at Pega — they were definitely forging an early path there. Today, it's obvious that low code is not only catching on, but that's a key driver facilitating the rapid digital transformation that organizations are working toward today

Don and I had a great conversation, covering:

• What's causing the dramatic shift for everyone to become a low code user or provider.
• Some business use cases of low code, including real world client examples.
• We explored Pega's offering in the low code space and the impact the booming interest in low code is having on Pega's business.
• What customers saying about the use of low code and how whether they are full on embracing it, dipping their toes in the water, or thinking about next steps, they are seeing great results.
• Why certain industries are more apt to be drawn to low code.
• Why low code is attractive to enterprises today, as something that tech savvy employees understand and enjoy getting the opportunity to immerse themselves in, as well as for those who are interested in providing reskilling and upskilling opportunities for the workforce

Bottom line, if you're thinking about the benefits of low code and how integrating process automation can change everything about your organization's digital transformation journey, I encourage you to make time to register and attend the Pegaworld iNspire 2021 event next Tuesday from 9:00am to 11:30am EDT. You can learn more about the event and register for free here. And hopefully I'll see you there.

Lastly, if you're interested in digital experience and providing best-in-class experiences tailored around the customer journey for your customers, check out my recent interview with Pega's Jeff Nicholson, VP of CRM Product Marketing. If customer service is your focus, I think you'll enjoy this conversation. You'll find it here:

Pega's Take on Digital Experience: What's Ahead in a World Powered by Autonomous Customer Service