In this conversation, Matthew and Cornelius Rachieru explore various themes including the current state of global instability and the (possible) importance of systems thinking in design. They discuss the role of empathy in business, the challenges of service redesign, and the cultural differences in communication and acknowledgment. The conversation culminates in reflections on personal and professional growth, emphasizing the need for understanding and collaboration in complex environments.

Takeaways
Designing systems is about understanding and addressing complex behaviors.
Empathy in business enhances collaboration and outcomes.
Cultural differences shape our perspectives on acknowledgment and gratitude.
Service design should focus on asking questions rather than providing answers.
The complexity of systems makes redesign challenging but necessary.
Being a decent ancestor to future generations is crucial for sustainability.
Personal growth often comes from stepping outside of comfort zones.
Understanding the nuances of design can lead to better outcomes.

Sound Bites
"We are living in the stupidest of times."
"I want to understand the problem."
"Canada broke me."

Chapters
00:00 Cold Elbows Up Open
02:41 Jumping right off. In. Both.
09:07 Understanding Systemic Change
18:17 Design Questions — Design Solutions
27:18 The Future of Design Practice
32:04 Shift in Focus
39:27 Understanding Organizational Dynamics
51:51 Matthew has an epifanny
58:33 7 +/- 2 Questions
59:36 What's something that you did recently that went really well?
01:03:44 What do you wish people cared more about?
01:06:09 What's your go-to dish that you like to share with people?
01:15:22 What is the business value of empathy?
01:18:16 Waving at Flaggers: ¿Sí o No? 
01:21:00 What do you hope to not be carrying anymore?

keywords
Service Design, Instability, Systems Thinking, Design, Empathy, Business, Culture