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People-Centric Automation: Integrating the Service Provider Ecosystem
Salesforce’s Senior Director of Product Management, Abhi Sur, details how communication service providers (CSPs) can apply a people-centric lens when developing automation strategies and processes, with the end game of delivering great customer experiences.
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In this Executives at the Edge episode, host Pascal Menezes explores these topics and more with Abhi Sur of Salesforce:
About Our Guest
Abhi Sur, Senior Director of Product Management, Communications Industry, Salesforce
Abhi is responsible for product strategy and management of cross portfolio products for Communications Industry Cloud at Salesforce. With an API-first mindset, he defines the product roadmap incorporating the latest technologies from Salesforce in conformance with industry standards, that would enable communications service providers to move beyond connectivity into new applications and business models.
He enjoys forging new relationships with partners—in order to grow the connectivity ecosystem to ultimately enable transformational outcomes for service providers. Throughout his career, spanning multiple roles, he strives to be outcome-focused, and lead with empathy and a learning mindset.
Executives at the Edge podcast is brought to you by Mplify, a global alliance of network, cloud, cybersecurity, and enterprise organizations working together to accelerate the AI-powered digital economy through standardization, automation, certification, and collaboration.
More Episodes
Interested in sharing your industry perspective as a podcast guest? Contact Us!
The post People-Centric Automation: Integrating the Service Provider Ecosystem appeared first on Mplify.
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By MplifySalesforce’s Senior Director of Product Management, Abhi Sur, details how communication service providers (CSPs) can apply a people-centric lens when developing automation strategies and processes, with the end game of delivering great customer experiences.
Subscribe on Your Favorite Podcast Platform
Apple Spotify Pandora YouTube RSS Feed
In this Executives at the Edge episode, host Pascal Menezes explores these topics and more with Abhi Sur of Salesforce:
About Our Guest
Abhi Sur, Senior Director of Product Management, Communications Industry, Salesforce
Abhi is responsible for product strategy and management of cross portfolio products for Communications Industry Cloud at Salesforce. With an API-first mindset, he defines the product roadmap incorporating the latest technologies from Salesforce in conformance with industry standards, that would enable communications service providers to move beyond connectivity into new applications and business models.
He enjoys forging new relationships with partners—in order to grow the connectivity ecosystem to ultimately enable transformational outcomes for service providers. Throughout his career, spanning multiple roles, he strives to be outcome-focused, and lead with empathy and a learning mindset.
Executives at the Edge podcast is brought to you by Mplify, a global alliance of network, cloud, cybersecurity, and enterprise organizations working together to accelerate the AI-powered digital economy through standardization, automation, certification, and collaboration.
More Episodes
Interested in sharing your industry perspective as a podcast guest? Contact Us!
The post People-Centric Automation: Integrating the Service Provider Ecosystem appeared first on Mplify.