Abi Asija interviews Rachel Eisaman, founder of Joli Residential, a concierge move management company, about how she built a premium service that transforms the entire moving process and what’s holding her back from scaling.

Key takeaway: Growth in a high-touch service business comes from better positioning, stronger offers, and systemized revenue strategies—not just more clients.

Rachel explains how her company manages the full lifecycle of a move, from pre-listing home prep and vendor coordination to packing, moving, unpacking, and fully setting up the new home. Instead of just moving items, her team creates organized, functional living spaces so clients can immediately settle in stress-free.

They break down pricing, with most projects around $50K–$100K+, and discuss how margins, scope, and complexity impact profitability. Rachel also shares why she estimates high to avoid surprises and often delights clients by coming in under budget.

A major focus is awareness. Many people don’t understand the value of concierge move management and compare it to basic moving services, creating a marketing challenge despite strong demand.

Abi pushes Rachel on scaling strategies, including virtual walkthroughs, expanding into new markets, and reducing reliance on in-person consultations. They also dive into increasing revenue through better upsells, downsells, and subscription-style services.

The episode wraps with insights on building a premium brand, improving referral incentives, and using smarter marketing to unlock growth while maintaining a high-end client experience.