In this insightful episode of the Plumm Pod, host Georgia chats with Jag Gill, a People Operations Leader, to explore the evolving landscape of HR.

Discover what People Operations really means, how it differs from traditional HR, and why agility and transparency are key to modern workforce management.

Jag shares his journey from photography to recruitment to PeopleOps, offers practical advice for HR professionals embracing change, and explains how a holistic, data-driven approach can transform employee retention and engagement.

Whether you're new to PeopleOps or looking to future-proof your HR strategy, this episode is packed with actionable insights and candid reflections on navigating today’s people-centric workplaces.

Chapters

00:00 – Introduction to Transparency in PeopleOps

01:00 – Jag Gill’s Journey: From Photography to People Operations

02:30 – What is People Operations?

04:00 – PeopleOps vs Traditional HR

06:00 – Moving from Reactive HR to Proactive PeopleOps

08:20 – Why Modern Businesses Need PeopleOps

10:30 – Embracing Agility and Transparency in HR

13:00 – Driving Retention and Engagement with Systems Thinking

15:00 – Getting Started with Systems Thinking in HR

17:30 – Changing Mindsets for the Future of Work

20:30 – Communication Strategies in PeopleOps

24:30 – Advice for Early Career PeopleOps Professionals

26:20 – Trusting the Process: Career Reflections

27:50 – Bringing Personality to Your Professional Identity