In this episode of The NonProfit Nook, host Wendy Kidd welcomes back Kendria Taylor, a learning and development expert with over 20 years of experience. Kendria shares her insights on the importance of perception for nonprofit leaders, particularly focusing on the perceptions of Executive Directors by the public, board members, and staff. The discussion covers strategies for aligning personal behavior with organizational mission, improving communication, and developing empathy. Kendria also offers practical advice for Executive Directors and boards facing conflicts, emphasizing the need for honest self-assessment and structured communication. Listeners are encouraged to consider how they are perceived and to address any issues with a proactive and empathetic approach. Wendy also notes that the podcast will take a brief hiatus over the holidays, returning on January 6th.

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00:00 Introduction to the Rumor Mill

00:30 Welcome to The NonProfit Nook

01:18 Meet Kendria Taylor: Learning and Development Powerhouse

02:23 Discussing Feedback and Generational Workforce

03:38 Diving into Perception in Nonprofits

08:54 Empathy and Leadership in Nonprofits

12:19 Balancing Frontline and Office Work

15:29 Effective Board Management

19:11 Addressing Perception Issues

20:14 Naming and Taming Emotions

21:16 Empathy in the Workplace

22:23 Addressing Board and ED Conflicts

25:21 Communication and Generational Differences

27:51 Assessing Board Impact and Engagement

30:11 Perception and Public Image

35:05 Final Thoughts and Listener Engagement

35:36 Holiday Announcement and Sign-Off

Mentioned in this episode:

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