<p>I am joined by Wayne Volz (Profit Time) for a discussion about customer service and my favorite saying, "The customers perception is our reality!"</p>

I am joined by Wayne Volz (Profit Time) for a discussion about customer service and my favorite saying, "The customers perception is our reality!"

Perception versus Reality

<p>Broadcasting to you from an underground bunker hidden high, high in the Cascade Mountain Range of Washington State...Night Cap takes you to an underground labyrinth of various music styles, live sports in the bunker sports arena and of course a beverage with yours truly in our pub known as The Vault...oh and of course nightly guests from around the world chatting about whatever we want. Cheers brothers and sisters, keep on keepin on!</p>

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Broadcasting to you from an underground bunker hidden high, high in the Cascade Mountain Range of Washington State...Night Cap takes you to an underground labyrinth of various music styles, live sports in the bunker sports arena and of course a beverage with yours truly in our pub known as The Vault...oh and of course nightly guests from around the world chatting about whatever we want. Cheers brothers and sisters, keep on keepin on!

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Perception versus Reality

Perception versus Reality