As the adage goes, “You can’t manage what you don’t measure.” This is especially true in 911 emergency centers and PSAPs, where seconds can mean the difference between life and death. But how do agencies know if they’re measuring the right things to achieve performance targets and improve services? And is there an easier way to aggregate and analyze the data agencies and PSAPs collect?

In this podcast, John Whitehead and Rob Farmer will discuss how to combine and use GIS mapping data and consolidated CAD information for better analysis – turning data into real action. Whitehead and Farmer will also talk about best practices for creating and measuring PSAP KPIs as well as reveal results from NICE’s PSAP Performance Metrics benchmarking survey.