In our dental practices, our front office teams may receive phone calls from our periodontal patients who want to change their scheduled periomaintenance appointment to a routine prophy.  Often times, this is because of insurance benefits or the lack of.  And although the patient's dental insurance has nothing to do with their clinical diagnosis or treatment needs, the front office team members are left with a question.  What do I say now?  And what do I do?  Listen in now for my take on this!