In this podcast, I'd like to take you on my personal journey.

I'll share with you the lessons I've learned over the past 20 years, which I believe were important in successfully getting organizations moving towards more customer- and human centricity. 

These are personal lessons which had a direct effect on my professional role. As I believe that those 2 can never be truly disconnected.

The very basis I use for all these lessons, is actually my professional journey from my first employer early in 2000 to the work I now enjoy doing as an independent consultant.

I hope these lessons can also help you make the difference .

Recorded in May 2020.

NEW! Once You See It - Executive Guide to Human-Centric CX Transformation by Dr. Zanna van der Aa is out now!
It contains a unique combination of perspectives: the CEO perspective and the CX transformation lead perspective.
And in between these two parts of the book, she also shares a chapter on the role of AI in experience.

Accelerate in Experience Academy

Ready to create more business impact with Customer & Employee Experience? Join the 6-week Accelerate in Experience Academy by Dr. Zanna van der Aa. The proven method for CX transformation that delivers measurable results in just 3 months.

🌍 Trusted in 20+ countries by 11+ global brands such as Randstad, Allianz, Zain and Egon Zehnder. Now available online.

👉 Start your journey: https://academy.zannavanderaa.com/en

More info? 
LinkedIn -> https://www.linkedin.com/in/zannavdun/
YouTube -> https://www.youtube.com/@dr.zannavanderaa
Website -> https://zannavanderaa.com/
Dutch version podcast -> https://beleving.buzzsprout.com