In this episode, guest Joanna Palmer sits down with The Data Standard to discuss personalization in customer experience. Joanna Palmer is passionate about improving the customer and employee experience. She is a CX Client Principal at RingCentral where she partners with companies to re-imagine and improve their customer experience, ultimately driving value to their organizations. She has proven experience with many successful contact centers and digital transformations. She has over 20 years of experience focused on Customer Experience including leadership roles in both IT and Customer Service.Joanna Palmerhttps://www.linkedin.com/in/joanna-palmer-aa48601/The Data Standardhttps://datastandard.io/https://www.linkedin.com/company/the-data-standard/