Sign up to save your podcasts
Or
Share Personalizing Call Center Content w/Sheri Greenhaus
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Personalizing Call Center Content w/Sheri Greenhaus
Sheri and Marc discuss the evolution of call center tech, how new career paths for agents have emerged, the relevancy of scripts in the modern contact center, and much more in a reflective and engaging conversation.
Sheri Greenhaus is managing partner at CrmXchange and a contact center event moderator of over two decades. She has been involved in nearly every aspect of contact center management, including posts as vice president of marketing at CRC Information Systems and director of telemarketing at Hart Hanks.
---
Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/
Learn more about Balto: balto.ai
---
Send in a voice message: https://anchor.fm/marcbernstein/message
View all episodes
By Marc Bernstein
5
2727 ratings
Sheri and Marc discuss the evolution of call center tech, how new career paths for agents have emerged, the relevancy of scripts in the modern contact center, and much more in a reflective and engaging conversation.
Sheri Greenhaus is managing partner at CrmXchange and a contact center event moderator of over two decades. She has been involved in nearly every aspect of contact center management, including posts as vice president of marketing at CRC Information Systems and director of telemarketing at Hart Hanks.
---
Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/
Learn more about Balto: balto.ai
---
Send in a voice message: https://anchor.fm/marcbernstein/message
More shows like Reimagining The Contact Center - with Marc Bernstein
View all
My First Million
2,620 Listeners