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In this episode, we speak with Trevor Kaufman, CEO of Piano, a digital experience platform that helps organizations understand customer behavior and deliver personalized experiences across channels. Piano unifies customer data, analyzes engagement and behavior metrics, and enables companies to tailor content, offers, and journeys in real time. The platform is widely used by global media, aviation, financial services, and retail organizations managing direct-to-consumer relationships at scale.

Kaufman joined Piano’s founding team in its early days as Tinypass and helped grow the business before leading its evolution through a series of acquisitions that expanded its analytics, personalization, and engagement capabilities. Under his leadership, Piano has scaled into a global platform serving publishers and enterprises navigating subscription, engagement, and monetization challenges.

I am your host, RJ Lumba. We hope you enjoy the show. If you like the episode, click to follow.