Headteachers may build their case with facts, policies, and logic — but in schools, emotions often carry the day. In this episode, we examine the tension between rational decision-making and emotional reality. From parent meetings to staffroom debates, we explore why understanding emotion is crucial for leadership, and how wise heads work with it rather than against it.

* Why emotional responses can override logical arguments

* The impact of emotion on staff, parents, and pupils in key decisions

* How leaders can anticipate and navigate emotionally charged situations

* Practical strategies for balancing empathy with authority

* Stories of heads who learned when to let logic go and listen to feeling

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