Pete's Points

Pete’s Points Flash Briefing Episode 1011 - GLS 8 Service - Stay Current

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Pete Blank, former Disney University leader, shares information this week all about Disney's Great Leader Strategy #8 - Expand and Act upon Knowledge and Experience of the Best Service available anywhere!  The sub-tips for this are:

  • Go on best-practice trips
  • Stay current with industry/business trends
  • Aggressively solicit input regarding the service provided by your team and your competitors
  • Encourage team members / leaders to benchmark while on vacation and recognize the contributions they bring back
  • Consistently ask yourself if you have the best service in the business
    • ...more
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    Pete's PointsBy Pete Blank
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