Pete's Points

Pete's Points Flash Briefing Episode 1040 - CX Lessons from Sandals - Movement


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Leadership speaker and author Pete Blank visited Sandals Resort Negril to attend his niece's wedding. While there, he had a 5-Star Customer Experience (CX).  This week, he shares five lessons on CX from his visit.

  • Everyone is a VIP
  • Every leaf matters
  • Internal movement = motivation
  • Remembering relationships
  • Get the cookie
  • ...more
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    Pete's PointsBy Pete Blank

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