In this 5-part series, Pete Blank shares the five steps of the Guest Experience Cycle.  Walt Disney Parks and Resorts uses this as a baseline for guest experiences, and each of these steps will help you as a leader provide a great customer experience for your guests.

The Guest Experience Cycle is:

<ul><li>Anticipation</li>

<li>Welcome</li>

<li>Experience</li>

<li>Farewell</li>

<li>Savoring</li>

</ul>

In this 5-part series, Pete Blank shares the five steps of the Guest Experience Cycle. Walt Disney Parks and Resorts uses this as a baseline for guest experiences, and each of these steps will help you as a leader provide a great customer experience for your guests. The Guest Experience Cycle is: Anticipation Welcome Experience Farewell Savoring

In this 5-part series, Pete Blank shares the five steps of the Guest Experience Cycle.&nbsp; Walt Disney Parks and Resorts uses this as a baseline for guest experiences, and each of these steps will help you as a leader provide a great customer experience for your guests.

The Guest Experience Cycle is:

<ul><li>Anticipation</li>

<li>Welcome</li>

<li>Experience</li>

<li>Farewell</li>

<li>Savoring</li>

</ul>

Pete‘s Points Flash Briefing Episode 131 - The Guest Experience Cycle - Anticipation

Daily Two Minute Leadership and Business Strategies for the Busy Supervisor, Manager, or CEO from Pete Blank.  Pete has been a TV Sportscaster, Disney University Leader, and Training and Development Manager.

Business

Entrepreneurship

Management

Daily Two Minute Leadership and Business Strategies for the Busy Supervisor, Manager, or CEO from Pete Blank. Pete has been a TV Sportscaster, Disney University Leader, and Training and Development Manager.

Share Pete‘s Points Flash Briefing Episode 131 - The Guest Experience Cycle - Anticipation

Sign up to save your podcasts

Pete‘s Points Flash Briefing Episode 131 - The Guest Experience Cycle - Anticipation

Pete‘s Points Flash Briefing Episode 131 - The Guest Experience Cycle - Anticipation