In this 5-part series, Pete Blank shares the five steps of the Guest Experience Cycle.  Walt Disney Parks and Resorts uses this as a baseline for guest experiences, and each of these steps will help you as a leader provide a great customer experience for your guests.
The Guest Experience Cycle is:
Anticipation
Welcome
Experience
Farewell
Savoring

In this 5-part series, Pete Blank shares the five steps of the Guest Experience Cycle. Walt Disney Parks and Resorts uses this as a baseline for guest experiences, and each of these steps will help you as a leader provide a great customer experience for your guests. The Guest Experience Cycle is: Anticipation Welcome Experience Farewell Savoring

In this 5-part series, Pete Blank shares the five steps of the Guest Experience Cycle.&nbsp; Walt Disney Parks and Resorts uses this as a baseline for guest experiences, and each of these steps will help you as a leader provide a great customer experience for your guests.
The Guest Experience Cycle is:
Anticipation
Welcome
Experience
Farewell
Savoring

Pete's Points Flash Briefing Episode 135 - The Guest Experience Cycle - Savoring

Daily Two Minute Leadership and Business Strategies for the Busy Supervisor, Manager, or CEO from Pete Blank.  Pete has been a TV Sportscaster, Disney University Leader, and Training and Development Manager.

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Daily Two Minute Leadership and Business Strategies for the Busy Supervisor, Manager, or CEO from Pete Blank. Pete has been a TV Sportscaster, Disney University Leader, and Training and Development Manager.

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Pete's Points Flash Briefing Episode 135 - The Guest Experience Cycle - Savoring

Pete's Points Flash Briefing Episode 135 - The Guest Experience Cycle - Savoring