This week, Pete Blank focuses on the topic of the customer experience (CX).  Two weeks ago, the D23 Expo was held in California.  This three day bi-annual event is the largest meetings of the Disney Fan Club/Experience.  Pete shares five new announcements that came out of D23, and how these new projects include traits that create an awesome customer experience.

Monday     Calculated Risks       New Disney Cruise Line Island

Tuesday     Reinvention             The Re-Imagined Epcot Theme Park

Wednesday Partnerships            Cirque du Soleil

Thursday    Tech. Savvy             Disney Genie App

Friday        Immersion               Star Wars "Hotel" Experience