PEX Network | Process Excellence Network

PEX Network | Process Excellence Network episodes:

• 04.07.2020

  Ep. 156: Reka Mishra, SVB

  Reka Mishra is the managing director of the transformation office for the SVB Financial Group. She lays out the basics of mergers and acquisitions before diving in on operational excellence. For M&A;, it is imperative to have a target operating...

  
• 03.31.2020

  Ep. 155: Adrian Terry, GM Financial

  Adrian Terry, VP of GM Financial’s OpEx function, discusses their unique approach to IT and RPA. Initially, IT had some processes they wanted to automate. From there, a pilot was developed. It soon became clear that the broader organization could...

  
• 03.24.2020

  Ep. 154: Kristen Workman, Schneider Electric

  Joining us today is Kristen Workman, director of lean office transformation at Schneider Electric. While she has been with the company for over 20 years, she only recently entered her current role. In this conversation, she discusses the transition into...

  
• 03.17.2020

  Ep. 153: Gary Pilacinski, L.A. Care Health Plan

  Gary Pilacinski, director of business process improvement engineering with LA Care Health Plan, discusses the importance of cultural transformational change. From start-ups to legacy organizations, Gary stresses how critical culture is for the success of an enterprise. One common stumbling...

  
• 03.10.2020

  Ep. 152: Karen Tilstra, Florida Hospital

  Karen Tilstra is the co-founder of the Florida Hospital Innovation Lab. In this conversation, Karen emphasizes the intent of the Innovation Lab, which, not surprisingly, is innovation. However, the process to innovation is often overlooked. Karen describes it as a...

  
• 03.03.2020

  Ep. 151: Peter Van Den Heuval, Shell

  Peter Van Den Heuval, product manager with Shell, is better known internally as Peter PI. In this conversation, he explains the origin story of his nickname, a nod to Shell’s use of OSIsoft’s PI System data infrastructure. Shell has been...

  
• 02.25.2020

  Ep. 150: Steven Remsen, Intel

  Intel’s Steven Remsen made the cross-country trip from Portland, OR to Orlando for OPEX Week 2020. We caught up with him to discuss process mining. Steven starts out with a quick history of a few special algorithms before noting the...

  
• 02.18.2020

  Ep. 149: Joe Jordan, Edward Jones

  Joe Jordan joins us from OPEX Week in Orlando. As the director of operational excellence for Edward Jones, Joe sought inspiration from the hit TV show Shark Tank to give a platform to the innovative minds of Edward Jones. If...

  
• 02.11.2020

  Ep. 148: Angie Fearn, TD

  Angie Fearn comes to us from OPEX Orlando to discuss diversity of thought and its importance for enterprise. While diversity has become a loaded buzzword, Angie refocuses its compass around the way different people come with their own set of...

  
• 02.04.2020

  Ep. 147: Dmitry Popov, Mann + Hummel

  Dmitri Popov, global service management lead for Mann + Hummel Group, joins us today to discuss scaling RPA. Dmitri himself admits that such a process is painful, in part because of the few successful enterprise examples for which to model...

  
• 01.28.2020

  Ep. 146: Kai-Eberhard Lueg, Siemens

  In this episode, Kai-Eberhard Lueg, Global Business Solutions expert with Siemens, discusses the future of automation. Specifically, commerce is experiencing a new type of customer expectation that involves an increase in personalization and speed. While these two concepts seem counterintuitive,...

  
• 01.21.2020

  Ep. 145: Dr. Ayanna Howard, Georgia Tech University

  Dr. Ayanna Howard is a chair of the School of Interactive computing at Georgia Tech, an academic, and a startup founder. While her talents are as vast as her pursuits, she sums up their relation as interactive computing. In her...

  
• 01.14.2020

  Ep. 144: Pamela Wolfe, NASA

  NASA’s Pam Wolfe joins us to discuss their RPA journey, which started over two years ago in their Shared Services Center. Establishing RPA governance across NASA has taken time, strategy, and strong support across the agency. In many ways, NASA’s...

  
• 01.07.2020

  Ep. 143: Robert Welborn, (Myths Part 2)

  Robert Welborn joins us again for the second part of autonomous vehicle myths. During this discussion, Robert compares the vast and critical differences between the capabilities of today’s math and the necessity of developing tomorrow’s math before fully autonomous vehicles...

  
• 12.31.2019

  Ep. 142: Deepak Subbarao (Unstructured Data)

  Deepak Subbarao joins us again, this time, to discuss unstructured data.  The recent explosion in technology inputs has raised the bar for customer expectations. They want more, and they want it now. Requests are coming via phone calls, social media,...

  
• 12.24.2019

  EP. 141: Hendrik Boehmer, Unilever

  Hendrik Boehmer is the People Experience & Operations Lead for Unilever. While such a title is a few syllables longer than its counterpart, Hendrik explains that Unilever’s HR transformation involved a complete reimagination of the role. First, hand-picked roles that...

  
• 12.17.2019

  Ep. 140: Martin Felder, Linde

  Martin Felder is the head process automation center at Linde Global Services. He discusses his role with Linde as well as their journey into RPA. Instead of taking the typical low-hanging-fruit approach, Martin tackled Linde’s impending future when deciding where...

  
• 12.10.2019

  Ep. 139: Jair Riberio, Volvo

  AI strategist for the Volvo Group, Jair Riberio, discusses Volvo’s decision to develop the AI and machine learning Center of Excellence. His interest in AI stems from his time at IBM, which he sentimentally outlines before moving on. Next, Jair...

  
• 12.03.2019

  Ep .138: Tony Saldanha, (CIO & IT Role)

  Joining us again is Tony Saldanha, president of Transformant, to discuss the role of the CIO and IT in organization transformation. Tony first talks about the legacy role of the CIO and whether or not it’s still relevant. Traditionally, CIOs...

  
• 11.26.2019

  Ep. 137: Ravi Rao

  Ravi Rao defines “emotional business” and why the analytical, numbers-based approach to running an enterprise just isn’t enough. In this episode, he specifically addresses nonverbal communication. “As we roll out operational improvement programs in a lot of organizations, people are...

  
• 11.19.2019

  Ep. 136: Nicole Raimundo, Town of Cary

  We spoke with Nicole Raimundo, the chief information officer for the town of Cary, North Carolina, about its tech appeal. Brands like Cisco, SAS, and Epic Games call Cary home. Further, Raiumundo discusses her process in building Cary into the...

  
• 11.12.2019

  Ep. 135: Joshua Beaudry, LPSTK Skateboards

  Joshua Beaudry, cofounder of LPSTK Skateboards and professional skater, discusses the evolution of the brand-turned-nonprofit. LPSTK was a digital native from the start. “All of our sales, fulfillment, our shipping, our donation, handling, our accounting, that's all automated with robots.”...

  
• 11.05.2019

  Ep. 134: Donna Handley, Hartford HealthCare

  Meaningful relationships lead to meaningful change. Donna Handley and Mohamed Saleh discuss how they built that relationship to reshape Hartford Healthcare. Their lofty goal was to be patient-centric and, “Eliminate harm and eliminate preventable deaths.” Donna discusses the roadblocks to...

  
• 10.29.2019

  Ep. 133: Alexander Hubel, Ericsson

  Alexander Hubel joins us again to discuss his RPA and automation journey with Ericsson. He fills us in the last two years and their evolution toward a center of excellence. Change management, communications, and automation communities are focusing their efforts...

  
• 10.22.2019

  Ep. 132: Brian Mikkelsen, Denmark

  Brian Mikkelsen, the CEO of the Danish Chamber of Commerce, talks with us during the Intelligent Automation Nordics in Copenhagen. He discusses the launch of the Digital Growth Strategy for Denmark and how it has kept Denmark’s economy competitive. Training...

  
• 10.15.2019

  Ep. 131: Henrik Hanasand, Norway

  We spoke to Henrik Hanasand, with Seniorrådgiver, a shared service center for payroll and accountants. Hanasand discussed his enterprise’s robotic evolution starting with a proof of concept, consulting, and implementation. Still, finding the right RPA solution involved some trial and...

  
• 10.08.2019

  Ep. 130: Jack Cheng, NIO

  Jack Cheng covered a lot of ground in this interview. He described NIO, the company he co-founded, as “an EV provider, a mobility company, but [ultimately a] user enterprise engaged with the use of directory.” From swappable batteries to vehicle...

  
• 10.01.2019

  Ep. 129: Vartul Mittal

  In this episode, Vartul Mittal discusses his RP agenda across industries and geographies. He also shares with us his favorite third-party software and other tips and tricks to convert big data into something usable. 

  
• 09.24.2019

  Ep. 128: Steve Kato-Spyrou, John Lewis

  Steve Kato-Spyrou is the UX manager at John Lewis. He joins us at the Omnichannel Forum to discuss organizational change. Today’s consumer involves so many touchpoints it takes a corporation a collaborative way of thinking to reach them in an...

  
• 09.17.2019

  Ep. 127: Deepak Subbarao, Zurich Insurance

  Deepak Subbarao joins us and shares why what he does inspires him, "I have this fascinating job of trying to understand how you add value to the business, but at the same time help them jump into the next wave...

  
• 09.10.2019

  Ep. 126: Edda Blumenstein

  Edda Blumenstein is a Ph.D. researcher at Leeds University. In this episode, she discusses her efforts to “…identify how honest retailers are supposed to survive in this dynamic environment that is constantly changing at a speed never seen before. I'm...

  
• 09.03.2019

  Ep. 125: Anil Bhavnani, Pfizer

  Pfizer's Anil Bhavanani on transformation: "Digital is different in a way that you're focusing more on how you can leverage technology. And it is the same in a way that ultimately you have to focus on the process. So even...

  
• 08.27.2019

  Ep. 124: Maria Salvatore

  Maria Salvatore, Director of Finance Operations at BMI Group, discusses her journey with RPA from both the individual and corporate lens. Salvatore touches on her personal experiences with RPA implementation, including the pain points, pilot, and ultimate success of RPA....

  
• 08.20.2019

  Ep. 123: Ian Hawkins, PEX Network

  Ian Hawkins, PEX Network editor, discusses a wide range of topics in this episode such as outside investment in Africa and how it’s boosting their process excellence; whether or not blockchain is being oversold, spoiler alert: it is, and use...

  
• 08.13.2019

  Ep. 122: Chris Gunning, Apollo Tyres

  In this episode, Chris Gunning discusses his personal history with shared services as well as its evolution over the nearly 20 years he’s been in the industry. “We're now seen as a strategic asset for the business; an enabler to...

  
• 08.06.2019

  Ep. 121: Alexander Thielmann, Siemens

  Siemens’ Alexander Thielmann discusses the Fourth Industrial Revolution and its effect on the corporate landscape. The transformation Siemens has embarked on, aptly named Vision 2020 Plus, is a cultural one as much as it is a technology one. With a...

  
• 07.30.2019

  Ep. 120: Caroline Basyn, Mondelez

  Caroline Basyn, Global CIO and GBS Officer at Mondelēz International, discusses the importance of setting a solid foundation before planning and executing a digital transformation. With an influx of data comes new problems to be solved. Instilling a cloud and...

  
• 07.23.2019

  Ep. 119: Fernando Nunes, MAN

  Fernando Nunes, senior process automation architect at Man Energy solutions, discusses his unique approach to IT and business. By leveraging RPA, AI, and BPA tools, Nunes works to empower the business line and decrease IT bottlenecks through process automation. He...

  
• 07.16.2019

  Ep. 118: Andrew Parris, CRH plc

  Andrew Parris,Director Of Performance Improvement at CRH, focuses his efforts on improving corporate functions across the board, including finance, IT, procurement, and HR. How does he do it? Data-backed benchmarking, implementation planning, and change management. Additionally, intelligent automation is taking...

  
• 07.09.2019

  Ep. 117: Manish Jain, RBC

  Manish Jain joins us and shares information on RBCs new Silent Listener Chat Bot: "We are building a silent listener chat bot, which will listen to the conversation when an agent and a client are having those discussions. While those...

  
• 07.02.2019

  Ep. 116: Manny Korakis, RBC

  Manny Korakis joins us and shares the importance of potentially applying different strategies to different companies: "I've learned over the course of this journey that every company is in a different spot in their own journey, and I have to...

  
• 06.25.2019

  Ep. 115: Deborah Kops

  Deborah kops joins us and shares her views on GBS: "It's a dynamic business model. It is not one rigid business model. To be very honest, to some extent we've promulgated that through the consultancy class in this industry, some...

  
• 06.18.2019

  Ep. 114: Rob Philips, Canadian Tire

  Rob Phillips joins us and shares how venturing into the unknown is crucial to problem solving: "I think there's an overall bias that people have towards the unknown, right? They worry and they discount or they ... There's a risk...

  
• 06.11.2019

  Ep. 113: Graham Russell, WPP

  Graham Russell joins us and shares the importance of understanding and implementing Data: "For those of us who have implemented ERPs for 20 years and more, data was usually the number one issue in doing that because as you move...

  
• 06.04.2019

  Ep. 112: Lee Coulter, IEEE

  Lee Coulter joins us and shares the end game in implementing new automated processes: "the reality is that you're not going to want to build heavy IT integration between all these systems. You're always going to be looking for something...

  
• 05.28.2019

  Ep. 111: Viral Chayya, GM

  Viral Chayya joins us and shares the importance of recognizing your company's strengths as well as it's weaknesses: "The one interesting new thing we are doing is, we do callbacks not only for our detractors, low scores, we also do...

  
• 05.21.2019

  Ep. 110: Tony Saldanha

  Tony Saldanha joins us and shares the careful steps that need to be taken in order to implement automation and improve processes: "I think you almost have to have a parallel strategy of automate and transform or disrupt. Because when...

  
• 05.14.2019

  Ep. 109: Kamila Grembowicz, Adidas

  Kamila Grembowicz joins us and shares her experience in implementing Global Business Strategy at Adidas: " I think every company has a different culture, a different structure, and then every GBS looks different. If you have a company where GBS...

  
• 05.07.2019

  Ep. 108: Nadia de Villa, Manulife

  Nadia de Villa joins us and shares how financial service providers like Manulife have to adapt in an ever changing environment: "The way customers interact with a company has changed, and therefore, we need to be there and think differently...

  
• 04.30.2019

  Ep. 107: Steven Jo, Silicon Valley Bank

  Steven Jo joins us and shares Silicon Valley Bank's approach to transformation: "We have a new process, new platform, new operating model. We build it out, full agile, and as we're rolling things out, we're creating new teams that are...