In this eye-opening episode of CWJJ, the crew heads to Oakland to join PG&E employees in the field, discussing the implementation of the company’s HEAT program. Created to protect PG&E’s most valuable asset—their employees—the HEAT program was designed to address the rise in threats faced by field workers, including robberies, stabbings, and gun violence while performing their duties in areas like Oakland. With firsthand stories from the front lines, the episode explores the complex dynamics of keeping utilities running in a city facing extraordinary challenges. PG&E shares how they’re tackling this crisis and their efforts to support and safeguard their workforce in the face of new and unpredictable dangers.