In this episode of Pestgeek Podcast, Franklin Hernandez shares his insights on how to provide excellent customer service in the pest control management industry. Hernandez introduces his own version of the ABCs of sales, which he calls the ABCs of service - Always Be Caring. According to him, demonstrating genuine care towards customers is crucial as it builds trust and respect, regardless of whether you're an introvert or extrovert. It's important to show that you care about what matters to your customers, such as their families, pets, and property, to establish yourself as a trusted expert in the pest control business.

Hernandez also emphasizes the significance of training not only the sales team but also the technical team, which is responsible for delivering the pest control service. Many companies invest heavily in sales training but tend to overlook technical training, which can lead to poor customer service. By equipping the technical team with the latest gear and the best training, they can feel proud of their work and provide excellent customer service.

Furthermore, Hernandez stresses the importance of believing in the pest control product, service, and company. If you're not passionate about what you do and don't believe in your company's mission, you're not only doing yourself a disservice but also robbing your customers of the best possible pest control solutions. Providing excellent customer service in the pest control management industry requires always being caring, believing in yourself, your product, service, training, and support, and projecting that confidence to your customers. The title for this episode could be "The Power of Caring: 3 Essentials for Exceptional Pest Control Management Customer Service".

 #customerService #AlwaysBeCaring #PestgeekPodcast #technicalTraining #BeliefInProduct #growthopportunities 

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