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Phil Fersht Talks with Rightpoint’s Ron Shamah and Jesse Murray

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On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Ron Shamah, Chief Executive Officer, and Jesse Murray, SVP, Employee Experience at Rightpoint.

Ron is a people-first leader and digital native with an accomplished consulting, agency, and client-side background. At Rightpoint, Ron is a trusted business partner who advises clients on growth and go-to-market strategies, the critical importance of customer experience, and commercial effectiveness programs in the digital transformation space.

Jesse passionately evangelizes the possibilities afforded by innovative technologies and ways to deliver world-class employee experiences. As SVP of Employee Experience, he is a trusted advisor for employee experience transformations including employee engagement and retention, organizational insights, new ways of working, knowledge and search, productivity and efficiency, and digital workspaces.

Phil, Ron, and Jesse cover a range of topics, including:

  • With the "wait and watch" approach, should we expect another "great resignation" event?
  • What is it about "start-ups or starting up" you feel is attractive and how can more established companies tap into that excitement?
  • We're hearing more about "EX and CX alignment" but what does that really mean?
  • Only 14% of aged 18-25 employees report being loyal and 70% overall are looking to leave, what does that mean?
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