HFS PODCASTS

Phil Fersht Talks with ThinScale CEO & Co-Founder Brendan Kiely

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On this special Fireside Chat, HFS CEO Phil Fersht talks with Brendan Kiely, CEO & Co-Founder at ThinScale Technology Ltd about the CX provider’s growth opportunities and downturn.

Phil and Brendan cover a range of topics, including:

  • Where are the growth opportunities for CX providers right now? And what are some of the challenges they’re facing?
  • The transition from Great Resignation to the squeeze of the recession. How CX providers are handling the downturn?
  • What is the importance of remote/hybrid work to ease the financial burden on employees?
  • Hybrid vs Remote: Where are CX providers leaning? How are they handling that transition, or partial transition, back on-site?
  • BYOD vs Corporate devices: How are CX providers approaching hardware and equipping their agents, especially from a “sale-to-seat” perspective?
  • What particular aspects of our technology stood out to the researchers to include us as a Hot Vendor?
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