the co-matter podcast

Philippa Wagner: The Hotel as a Community

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Philippa Wagner is the director of 23lab, Ennismore’s future innovation lab that researches the hotel experience of the future.

Together with her team, she helps shape the future experience of The Hoxton, a series of open-house hotels based in London, Amsterdam, Paris, NYC, Portland and Chicago.


In this pop-in call Philippa talks about:

  • The  role of community in understanding future trends, cultural nuances,  customer behavior and shaping the hotel experience of tomorrow
  • The Hoxton as a community for communities that connects travelers and local communities
  • How the Hox Friends community and influencer platform Musings drive ROI, influence the hotel experience and help launch new  products such as "Working From", the Hoxton's new coworking space

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