In this conversation, Pianpian Guthrie shares her journey from academia to entrepreneurship, highlighting the challenges she faced in communication and emotional intelligence. She discusses the importance of understanding one's emotions, the power of gratitude, and how these elements play a crucial role in effective communication. Pianpian also delves into her innovative approach to using AI to enhance communication skills, particularly in customer-facing roles. The discussion concludes with her reflections on personal growth and advice for aspiring entrepreneurs.